Cultural Quality Frameworks (QA)

A Cultural Quality Framework goes hand-in-hand with the practice framework of any business.  There are many businesses providing services to Aboriginal and Torres Strait Islander people in various environments and having a Cultural Quality Framework provides an Indigenous perspective on making informed decisions across all levels and operations of the business from governance and Indigenous engagement to Indigenous service delivery.

AJA Solutions has developed an innovative cultural assessment tool designed to take businesses to the next level, providing a quick and easy self-evaluation to determine where on the cultural journey your organisation sits.

“Our clients benefit from our experience in learning how to maintain cultural quality standards
and systems that deliver positive outcomes for the organisation, Aboriginal and Torres Strait Islander clients, staff and the community that you work within.”
AJA Solutions Founder James Alley said.

How we add value

AJA Solutions can develop a cultural quality framework that is tailored to your requirements. Our approach blends continuous improvement with the principles of Kaplan and Norton’s Balanced Scorecard work on performance management, to drive future performance, innovation and learning.

We can help you with:

• Strengthening governance and management systems to be more culturally relevant, appropriate and responsive to improve relationships with Aboriginal and Torres Strait Islander clients
• Improving service delivery methods and practices in the spirit of cultural integrity
• Progressively improve quality across the organisation through changes designed to better address the business’ needs and objectives
• Reconciliation Action Plans
• Quality Improvement Frameworks.